Privacy Policy
Last updated: March 3, 2026
This Privacy Policy explains how Rich Bay International Trading Limited (“Richbay,” “we,” “us,” or “our”) collects, uses, discloses, and safeguards personal information when you access our website, place an order, communicate with us, or otherwise use our services (collectively, the “Services”).
In this Policy, “you” refers to any visitor, customer, or user of the Services.
By using our Services, you acknowledge that you have read and understood this Privacy Policy.
1) Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in legal requirements, operational practices, or service features.
When updates are made, we will revise the “Last updated” date and publish the revised version on our website. Continued use of the Services after changes take effect indicates acceptance of the updated Policy.
2) Information We Collect
We collect personal information through the following sources:
A. Information You Provide Directly
This may include:
• Name, email address, phone number, and shipping/billing address
• Payment confirmation details
• Account credentials (if you create an account)
• Purchase history and saved items
• Communications sent to our support team
Providing certain information is necessary to complete purchases or receive support.
B. Information Collected Automatically
When you interact with our website, we may automatically collect technical data through cookies and similar technologies, including:
• Device type and operating system
• Browser type and settings
• IP address and general geographic region
• Pages viewed, time spent, clicks, and browsing activity
• Interaction with promotional emails or advertisements
C. Information from Third Parties
We may receive personal data from trusted partners that assist in operating our business, such as:
• Shopify (our e-commerce platform provider)
• Payment processors
• Shipping and logistics providers
• Analytics and advertising partners
All third-party data is handled in accordance with this Privacy Policy.
3) How We Use Personal Information
We use collected information to:
Provide and Manage Our Services
Including:
• Processing transactions
• Verifying payments
• Shipping orders
• Sending order confirmations and updates
• Managing customer accounts
• Handling customer service requests
Marketing & Communications
Where permitted by law, we may:
• Send promotional emails or announcements
• Personalize offers and product recommendations
• Measure marketing effectiveness
You may unsubscribe from marketing emails at any time using the link provided in the email.
Security & Compliance
We may use personal information to:
• Detect fraud and prevent unauthorized activity
• Protect the integrity of our website and systems
• Comply with legal and regulatory requirements
Service Improvement
Including:
• Analyzing website performance
• Enhancing user experience
• Identifying technical issues
4) Cookies & Tracking Technologies
We use cookies and similar tools to:
• Enable core website functionality
• Remember preferences
• Conduct analytics
• Improve advertising relevance
Because our store operates on Shopify, certain cookies are managed by Shopify’s platform.
You can adjust cookie preferences through your browser settings. Please note that disabling cookies may affect certain features.
5) How We Share Personal Information
We may share personal information for legitimate business purposes with:
• Service providers (payment processors, shipping partners, hosting providers, analytics providers)
• Marketing and advertising partners (where applicable)
• Professional advisors (legal or accounting)
• Government authorities when legally required
We do not sell personal information for monetary compensation.
6) External Websites
Our website may contain links to third-party sites. We are not responsible for the privacy practices of external websites and recommend reviewing their privacy policies before submitting personal information.
7) Children’s Privacy
Our Services are not directed toward children under the age of 13 (or the minimum age required by applicable law). We do not knowingly collect personal information from children.
If you believe a minor has provided personal data to us, please contact us so appropriate action can be taken.
8) Data Retention
We retain personal information only as long as necessary to:
• Fulfill transactions
• Meet legal and regulatory obligations
• Resolve disputes
• Enforce agreements
When information is no longer required, we take reasonable measures to securely delete or anonymize it.
9) Your Privacy Rights
Depending on your jurisdiction, you may have rights to:
• Request access to your personal data
• Request corrections
• Request deletion (subject to legal obligations)
• Opt out of marketing communications
• Restrict or object to certain processing
• Withdraw consent where applicable
To exercise your rights, please contact us using the details below.
10) International Data Transfers
Because we operate internationally, your information may be processed outside your country of residence. Where required by law, we implement appropriate safeguards to protect cross-border data transfers.
Contact Information
For questions about this Privacy Policy or to submit a privacy request, please contact:
Rich Bay International Trading Limited
Room A1, 7/F, Block A
Hong Kong Industrial Centre
No. 489–491 Castle Peak Road
Kowloon, Hong Kong