Terms of Service
OVERVIEW
Welcome to Richbay, operated by Rich Bay International Trading Limited (“Richbay,” “we,” “us,” or “our”).
These Terms of Service (“Terms”) apply to your access to and use of our website, online store, digital content, products, and related services (collectively, the “Services”).
Our online store is powered by Shopify, which provides the e-commerce infrastructure that enables us to offer our products and process transactions.
By accessing, browsing, or purchasing through the Services, you agree to be bound by these Terms and our Privacy Policy. If you do not agree, please discontinue use of the Services.
SECTION 1 — ELIGIBILITY & ACCOUNT RESPONSIBILITY
By using our Services, you confirm that:
• You are at least the age of majority in your jurisdiction, or
• You are using the Services under supervision and with proper consent
You agree to provide accurate, complete, and current information when placing orders or creating an account, including billing, shipping, and payment details.
You are responsible for:
• Safeguarding your login credentials (if applicable)
• All activity conducted under your account
Accounts may not be transferred, sold, or assigned without our written permission.
SECTION 2 — PRODUCT INFORMATION & AVAILABILITY
We strive to ensure product descriptions, images, and specifications are accurate. However:
• Colors and appearance may vary depending on device display settings
• Lighting and photography may affect how products appear online
We reserve the right to:
• Update pricing and descriptions at any time
• Discontinue products without notice
• Limit quantities by customer, region, or order
SECTION 3 — ORDER ACCEPTANCE
Submitting an order constitutes an offer to purchase.
We reserve the right to refuse, cancel, or limit any order at our discretion, including cases involving:
• Suspected fraud
• Pricing or listing errors
• Inventory shortages
• Payment authorization issues
An order is considered accepted only after payment is successfully processed and confirmation is issued.
Returns and refunds are governed solely by our Return & Refund Policy.
Purchases are intended for personal use only and not for resale or commercial distribution.
SECTION 4 — PRICING & BILLING
All prices are displayed at the time of purchase and may change without notice.
Unless otherwise stated, prices do not include:
• Shipping fees
• Taxes
• Customs duties or import charges
You confirm that:
• You are authorized to use the selected payment method
• You will pay all applicable charges associated with your order
Promotional offers may be subject to additional terms.
SECTION 5 — SHIPPING & RISK OF LOSS
Delivery estimates are provided for convenience and are not guaranteed.
We are not responsible for delays caused by:
• Shipping carriers
• Customs procedures
• Incorrect address information
• Events beyond our reasonable control
Once an order is transferred to the carrier, risk of loss transfers to the customer to the extent permitted by applicable law.
SECTION 6 — INTELLECTUAL PROPERTY
All website content, including text, graphics, product descriptions, logos, design elements, images, and branding, is owned by Rich Bay International Trading Limited or its licensors.
Content may not be copied, reproduced, distributed, modified, or used for commercial purposes without prior written consent.
Richbay branding and logos are protected trademarks.
SECTION 7 — THIRD-PARTY TOOLS & SERVICES
Our website may include third-party features, payment gateways, or external tools.
These are provided “as is” and “as available.” We do not control third-party services and are not responsible for their content or functionality.
Your use of such tools is subject to their respective terms.
SECTION 8 — THIRD-PARTY LINKS
The Services may contain links to external websites. We are not responsible for third-party content, policies, or practices. Accessing third-party sites is at your own risk.
SECTION 9 — SHOPIFY PLATFORM NOTICE
Our store operates using Shopify’s e-commerce platform.
All purchases made through our website are transactions between you and Richbay, not Shopify. To the maximum extent permitted by law, Shopify is not liable for claims related to purchases made from us.
SECTION 10 — PRIVACY
Your use of our Services is subject to our Privacy Policy.
Because our store is hosted on Shopify, certain information may also be processed by Shopify in accordance with its own policies.
SECTION 11 — USER CONTENT & FEEDBACK
If you submit reviews, comments, suggestions, or other content (“Submissions”), you grant us a non-exclusive, worldwide, royalty-free license to use, modify, publish, and display such content for lawful business purposes.
You represent that your Submissions:
• Do not violate third-party rights
• Do not infringe intellectual property laws
• Are lawful and accurate
We reserve the right to remove content at our discretion.
SECTION 12 — ERRORS & OMISSIONS
Occasionally, information on our website may contain typographical errors or inaccuracies relating to pricing, availability, or descriptions.
We reserve the right to correct errors and update information at any time, including after an order has been placed.
SECTION 13 — PROHIBITED CONDUCT
You agree not to:
• Violate applicable laws
• Infringe intellectual property rights
• Submit false information
• Upload harmful code or malware
• Interfere with website security
• Attempt unauthorized access to systems
We may suspend or terminate access if misuse is detected.
SECTION 14 — TERMINATION
We may suspend or terminate access to the Services at our discretion.
Termination does not relieve you of payment obligations for completed transactions.
Sections relating to intellectual property, liability limitations, and indemnification survive termination.
SECTION 15 — DISCLAIMER OF WARRANTIES
The Services and products are provided “as is” and “as available,” except where otherwise required by law.
To the fullest extent permitted by law, we disclaim implied warranties, including merchantability and fitness for a particular purpose.
Some jurisdictions may limit warranty exclusions.
SECTION 16 — LIMITATION OF LIABILITY
To the extent permitted by law, Rich Bay International Trading Limited and its affiliates will not be liable for indirect, incidental, consequential, or punitive damages, including loss of profits, revenue, or data arising from use of the Services.
Where liability cannot be excluded, it is limited to the maximum extent permitted by law.
SECTION 17 — INDEMNIFICATION
You agree to indemnify and hold harmless Richbay and its affiliates from claims arising from:
• Your violation of these Terms
• Your breach of applicable law
• Your misuse of the Services
SECTION 18 — SEVERABILITY
If any provision is found unenforceable, the remaining provisions remain in full force and effect.
SECTION 19 — ENTIRE AGREEMENT
These Terms, together with referenced policies, constitute the complete agreement regarding your use of the Services.
SECTION 20 — ASSIGNMENT
You may not transfer your rights under these Terms without written consent.
We may assign these Terms in connection with a merger, restructuring, or asset transfer.
SECTION 21 — GOVERNING LAW
These Terms are governed by the laws of Hong Kong, without regard to conflict-of-law principles, to the extent permitted by law.
SECTION 22 — MODIFICATIONS
We may revise these Terms at any time by posting an updated version on our website. Continued use of the Services constitutes acceptance of any changes.
SECTION 23 — CONTACT INFORMATION
For questions regarding these Terms, please contact:
Email: support@richbayofficial.com
Company: Rich Bay International Trading Limited
Address:
Room A1, 7/F, Block A
Hong Kong Industrial Centre
No. 489–491 Castle Peak Road
Kowloon, Hong Kong