Shipping Policy

Company Information

This Shipping Policy is provided by:

Company Name: Rich Bay International Trading Limited
Phone: +1(562)308-0234
Email: support@richbayofficial.com
Address:
Room A1, 7/F, Block A
Hong Kong Industrial Centre
No. 489–491 Castle Peak Road
Kowloon, Hong Kong

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Our Approach to Fulfillment

At Richbay, we focus on offering thoughtfully selected home essentials without unnecessary overhead.

To minimize excess inventory, reduce storage waste, and improve operational efficiency, many of our products are shipped directly from trusted manufacturing partners and international fulfillment centers.

This fulfillment model allows us to:

• Offer well-designed products at accessible prices
• Reduce traditional retail markups
• Limit overproduction and unnecessary warehousing
• Support a more streamlined global supply chain

We appreciate your understanding as part of this modern, efficiency-focused delivery approach.

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1. Order Processing & Shipping Fees

Every order is carefully reviewed and prepared before dispatch.

Processing Time:
Orders are typically processed within 2–4 business days. This includes order verification, quality inspection, and packaging.

High-Volume Periods:
During holidays or promotional events, processing times may extend up to 5 business days.

Shipping Fee:
We charge a flat shipping rate of $5.99 per order.

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2. Estimated Delivery Timeframes

Delivery times vary depending on destination and carrier conditions.

Please note that these timeframes are estimates and not guaranteed delivery dates.

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3. Tracking Information

Once your order has been shipped, you will receive a confirmation email containing your tracking number.

Please keep in mind:

• Tracking updates may take 1–3 business days to become active
• A delay in tracking updates does not necessarily mean the shipment is delayed
• Carrier scans may update intermittently depending on the shipping route

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4. Customs, Duties & Import Taxes

International shipments are sent under DDU (Delivered Duty Unpaid) terms.

This means:

• Any customs duties, import taxes, or fees imposed by your country are the responsibility of the customer
• Richbay is not responsible for delays caused by customs inspections or clearance procedures

For most small household goods, customs charges are uncommon, but policies vary by country.

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5. Order Changes & Cancellations

Because we begin processing orders promptly, modifications are time-sensitive.

If you need to update your shipping address or request a cancellation, please contact support@richbayofficial.com within 12 hours of placing your order.

Once an order has entered the processing stage, changes or cancellations can no longer be guaranteed.

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6. Lost or Damaged Shipments

Your satisfaction matters to us, and we are committed to resolving shipping issues promptly.

Damaged Packages

If your order arrives damaged:

• Contact us within 72 hours of delivery
• Provide clear photos of the product and packaging

We will review the issue and arrange a replacement where applicable.

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Lost Shipments

If the shipping carrier confirms that your package is officially lost in transit:

• We will issue a replacement at no additional cost

Please contact support@richbayofficial.com with your order number so we can assist you efficiently.